FAQs

Frequently Asked Questions

Where do you ship?

We ship worldwide. Shipping options and delivery estimates are shown at checkout.

How long does delivery take?

Orders are typically processed within 1–2 business days. Standard delivery usually takes 5–12 business days depending on your location. You'll receive a tracking link by email once your order ships.

How can I track my order?

Use the tracking link in your shipping confirmation email, or reach us via our Contact page and we'll help you locate your parcel.

What is your return and refund policy?

We offer easy returns. Please see our Returns & Refunds policy for full details and eligibility.

How do I choose my size?

Check the size guide on each product page to find your band and cup size. Still unsure? Email us and we'll help.

What payment methods do you accept?

We accept all major credit and debit cards and popular digital wallets. See our Payment Policy for the full list and details.

Need more help?

Email hello@hilaine.com — our team replies daily, 8AM–9PM CET.